Contact Us

Whether you've spotted something that looks out of date on one of our reviews, want to flag a bonus term that's changed, or just have a question about how we rank online poker sites, this page tells you how to reach us and what to expect back.

What We Can Help With

johncelock.com is an independent comparison site covering real money poker operators available to US players. We're happy to hear from readers on things like:

• Corrections — a bonus figure, wagering requirement, or licensing detail that's changed since we last checked
• Questions about how a specific site on our list compares to another on rake, traffic, or payment methods
• Feedback on the site itself — broken links, unclear comparisons, or missing information
• General queries about how our editorial process and rankings work

If your question is about how we assess and rank sites, our About Us page covers our editorial approach in more detail. For anything to do with our terms of use, see our Terms and Conditions.

What We Can't Help With

It's worth being clear about the limits of what an independent review site can do, since we get a fair number of messages asking for things that need to go elsewhere:

• Account issues, deposits or withdrawals — we don't operate any poker room, so we can't access your account, process a payment, or resolve a dispute with a site. That has to go through the operator's own support team, using the contact details on their platform.
• Bonus clearing or promo problems — if a welcome bonus, deposit match, or freeroll entry hasn't credited as expected, the operator's support desk is the only party who can look into it.
• Verification (KYC) delays — identity checks are handled directly by each licensed operator, not by us.
• Legal or licensing complaints — if you believe a site has broken the terms of its license, that's a matter for the relevant state gaming regulator, not a review site.

A Quick Word on What This Site Is — and Isn't

johncelock.com may earn a commission when readers click through to a poker site and sign up, and some of the offers listed on this site are provided by partners. This never changes how sites are scored or ranked — commercial relationships don't buy a higher position, and we say so plainly when a site falls short in our reviews. See our full disclosure on the About Us page.

We are not a poker operator and we don't process real money wagers, deposits, or payouts ourselves. Any real money poker activity you undertake happens directly with the licensed operator you choose, under that operator's own terms.

Before You Reach Out, Check These First

A lot of common questions are already answered elsewhere on the site:

1. Wondering whether a bonus is worth clearing? Bonus terms — playthrough requirements, time limits, and eligible games — are listed alongside each offer in our reviews, not held back in fine print.
2. Concerned about whether online poker is even legal where you live? Regulation is state-by-state in the US, with no federal framework, so availability depends on your location — check the specific site's terms for its licensed states.
3. Worried about your own play? Our Responsible Gambling page has tools, self-exclusion information, and the number for the National Problem Gambling Helpline, 1-800-GAMBLER.

Responsible Gambling Reminder

Online poker involves real money and real risk — no site, bonus, or strategy removes that risk, and skill at the table doesn't guarantee a win. Play should never be a way to cover bills, escape stress, or chase losses. Most US states set the minimum gambling age at 21, though a few permit 18; every operator we list is restricted to legal age and eligible states only. If gambling has stopped feeling like entertainment, free and confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER, and more resources are on our Responsible Gambling page.

How to Reach Us

For anything within the scope above — corrections, feedback, or questions about our reviews and rankings — use the contact details provided elsewhere on this site or in the site footer. We read every message, though as an editorial team rather than a support desk, we can't guarantee an instant response, and we're not able to intervene in disputes between a player and an operator.